Frequently Asked Questions
How It Works
What's the catch?
Who is the Frank subscription for?
Which types of vehicles does Frank offer?
Where is the Frank subscription available?
Are vehicles new or used?
Is there a down payment?
There is no traditional down payment or cap cost reduction.
What is included in my monthly payment?
The listed monthly subscription price includes free Home Delivery within 50 miles of the major airport of the markets we currently serve, registration, and annual inspections. It excludes insurance, monthly maintenance, and standard taxes & fees which are added once you checkout. Taxes vary based on location. Insurance varies based on your driving record, location and a few other factors. Most will see insurance savings as well. The monthly maintenance charge covers all scheduled preventative maintenance. When those events occur, all you have to do is drop off the vehicle.
What if I change my mind after I subscribe?
Can I return my car early or switch cars?
You can return your car anytime with 30 days’ notice. A restocking fee of $495 will apply. That fee is waived if you keep your car for the maximum period of up to 3 years.
If you would like to switch cars, the Restocking fee will apply and the $1500 Vehicle Activation payment on the next subscription cannot be waived. But please note that if you desire to frequently switch cars, there are better options for you than Frank. If you just want to refresh your car every 3 years, there is zero additional cost.